.page-faq {
  background: var(--ink-950);
  color: var(--text-100);
  overflow-x: hidden;
}

.page-faq .breadcrumb {
  padding: 26px 0 6px;
}

.page-faq .breadcrumb ol {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  list-style: none;
  margin: 0;
  padding: 0;
  font-size: 13px;
  color: var(--text-muted);
}

.page-faq .breadcrumb li + li::before {
  content: "/";
  margin-right: 8px;
  color: var(--ink-700);
}

.page-faq .breadcrumb a {
  color: var(--text-muted);
  text-decoration: none;
  transition: color .3s var(--ease);
}

.page-faq .breadcrumb a:hover {
  color: var(--gold-500);
}

/* ---------- 首屏 ---------- */

.page-faq .faq-hero {
  position: relative;
  isolation: isolate;
  padding: 40px 0 68px;
  overflow: hidden;
}

.page-faq .faq-hero-media {
  position: absolute;
  inset: 0;
  z-index: -2;
}

.page-faq .faq-hero-media img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  opacity: .5;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  inset: 0;
  z-index: -1;
  background:
    linear-gradient(180deg, rgba(5, 11, 28, .58) 0%, rgba(5, 11, 28, .93) 62%, var(--ink-950) 100%),
    linear-gradient(100deg, var(--ink-950) 18%, rgba(5, 11, 28, 0) 74%);
}

.page-faq .faq-hero-inner {
  position: relative;
}

.page-faq .faq-kicker {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .34em;
  color: var(--gold-500);
}

.page-faq .faq-h1 {
  margin: 18px 0 22px;
  font-size: clamp(34px, 8.4vw, 68px);
  font-weight: 900;
  line-height: 1.08;
  letter-spacing: .01em;
}

.page-faq .faq-h1-line {
  display: block;
  margin-top: 14px;
  font-size: clamp(16px, 3.6vw, 23px);
  font-weight: 600;
  line-height: 1.5;
  letter-spacing: .02em;
  color: var(--gold-500);
}

.page-faq .faq-hero-lead {
  max-width: 640px;
  margin: 0 0 34px;
  font-size: 16px;
  line-height: 1.85;
  color: var(--text-muted);
}

.page-faq .faq-figures {
  display: flex;
  flex-wrap: wrap;
  gap: 14px 34px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-figures li {
  display: flex;
  align-items: baseline;
  gap: 8px;
}

.page-faq .faq-figures b {
  font-family: var(--font-mono);
  font-size: 26px;
  font-weight: 600;
  line-height: 1;
  color: var(--gold-500);
}

.page-faq .faq-figures span {
  font-size: 13px;
  color: var(--text-muted);
}

/* ---------- 场景导览 ---------- */

.page-faq .faq-scenes {
  padding: 20px 0 10px;
}

.page-faq .faq-scenes-grid {
  display: grid;
  gap: 26px;
}

.page-faq .faq-scenes-title {
  margin: 0 0 16px;
  font-size: clamp(24px, 4.6vw, 36px);
  font-weight: 800;
  line-height: 1.25;
  letter-spacing: .01em;
}

.page-faq .faq-scenes-lead {
  margin: 0;
  max-width: 560px;
  font-size: 16px;
  line-height: 1.85;
  color: var(--text-muted);
}

.page-faq .faq-scenes-media {
  border: 1px solid var(--ink-700);
  border-radius: 16px;
  overflow: hidden;
  background: linear-gradient(160deg, var(--ink-800), var(--ink-950));
}

.page-faq .faq-scenes-media img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 3 / 2;
  object-fit: cover;
}

/* ---------- 问答台 ---------- */

.page-faq .faq-desk {
  padding: 40px 0 72px;
}

.page-faq .tab-list {
  display: flex;
  gap: 10px;
  overflow-x: auto;
  padding: 4px 0 14px;
  scrollbar-width: none;
  -ms-overflow-style: none;
}

.page-faq .tab-list::-webkit-scrollbar {
  display: none;
}

.page-faq .tab {
  flex: 0 0 auto;
  padding: 10px 20px;
  border: 1px solid var(--glass-line);
  border-radius: 999px;
  background: var(--glass);
  color: var(--text-100);
  font-family: var(--font-sans);
  font-size: 14px;
  font-weight: 600;
  line-height: 1.4;
  white-space: nowrap;
  cursor: pointer;
  transition: background-color .3s var(--ease), border-color .3s var(--ease), color .3s var(--ease);
}

.page-faq .tab:hover {
  border-color: var(--gold-500);
  color: var(--gold-200);
}

.page-faq .tab:focus-visible {
  outline: 2px solid var(--gold-500);
  outline-offset: 2px;
}

.page-faq .tab[aria-selected="true"] {
  background: var(--jade-500);
  border-color: var(--jade-500);
  color: #04160F;
}

.page-faq .tab-panel {
  padding-top: 18px;
}

.page-faq .tab-panel:focus-visible {
  outline: 2px solid var(--gold-500);
  outline-offset: 4px;
  border-radius: 8px;
}

.page-faq .faq-panel-head {
  display: flex;
  align-items: baseline;
  gap: 12px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--ink-700);
}

.page-faq .faq-panel-title {
  margin: 0;
  font-size: 18px;
  font-weight: 700;
  letter-spacing: .02em;
}

.page-faq .faq-panel-meta {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .1em;
  color: var(--text-muted);
}

.page-faq .faq-list {
  display: grid;
}

.page-faq .faq-item {
  border-bottom: 1px solid var(--ink-700);
  border-left: 2px solid transparent;
  transition: border-left-color .3s var(--ease), background-color .3s var(--ease);
}

.page-faq .faq-item[open] {
  border-left-color: var(--gold-500);
  background: rgba(232, 180, 74, .045);
}

.page-faq .faq-q {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  padding: 17px 16px;
  margin: 0;
  list-style: none;
  cursor: pointer;
  font-size: 15.5px;
  font-weight: 600;
  line-height: 1.65;
  color: var(--text-100);
  -webkit-tap-highlight-color: transparent;
}

.page-faq .faq-q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-q::marker {
  content: "";
}

.page-faq .faq-q:focus-visible {
  outline: 2px solid var(--gold-500);
  outline-offset: -3px;
  border-radius: 6px;
}

.page-faq .faq-q-text {
  flex: 1 1 auto;
  min-width: 0;
}

.page-faq .faq-q-mark {
  position: relative;
  flex: 0 0 16px;
  width: 16px;
  height: 16px;
  margin-top: 5px;
}

.page-faq .faq-q-mark::before {
  content: "";
  position: absolute;
  left: 0;
  top: 7px;
  width: 16px;
  height: 2px;
  background: var(--gold-500);
}

.page-faq .faq-q-mark::after {
  content: "";
  position: absolute;
  left: 7px;
  top: 0;
  width: 2px;
  height: 16px;
  background: var(--gold-500);
  transition: transform .35s var(--ease);
}

.page-faq .faq-item[open] .faq-q-mark::after {
  transform: scaleY(0);
}

.page-faq .faq-a {
  display: grid;
  gap: 16px;
  padding: 0 16px 20px 16px;
}

.page-faq .faq-a-body p {
  margin: 0;
  font-size: 15px;
  line-height: 1.85;
  color: var(--text-muted);
}

.page-faq .faq-a-aside a {
  display: block;
  padding: 12px 14px;
  border: 1px solid var(--glass-line);
  border-radius: 10px;
  background: var(--glass);
  font-size: 13px;
  font-weight: 600;
  line-height: 1.5;
  color: var(--gold-200);
  text-decoration: none;
  transition: background-color .3s var(--ease), border-color .3s var(--ease), color .3s var(--ease);
}

.page-faq .faq-a-aside a:hover {
  border-color: var(--gold-500);
  color: var(--gold-500);
}

.page-faq .faq-a-aside a:focus-visible {
  outline: 2px solid var(--gold-500);
  outline-offset: 2px;
}

/* ---------- 直接找人工 ---------- */

.page-faq .faq-escalate {
  padding: 60px 0;
  background: var(--ink-800);
  border-top: 1px solid var(--ink-700);
  border-bottom: 1px solid var(--ink-700);
}

.page-faq .faq-escalate-grid {
  display: grid;
  gap: 34px;
}

.page-faq .faq-escalate-lead h2 {
  margin: 0 0 16px;
  font-size: clamp(24px, 4.6vw, 34px);
  font-weight: 800;
  line-height: 1.28;
}

.page-faq .faq-escalate-lead p {
  margin: 0 0 26px;
  max-width: 460px;
  font-size: 15.5px;
  line-height: 1.85;
  color: var(--text-muted);
}

.page-faq .faq-escalate-list {
  display: grid;
  gap: 12px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-escalate-list li {
  position: relative;
  padding: 16px 18px 16px 46px;
  border: 1px solid var(--glass-line);
  border-radius: 12px;
  background: var(--glass);
}

.page-faq .faq-escalate-list li::before {
  content: "";
  position: absolute;
  left: 19px;
  top: 24px;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--magenta-500);
  box-shadow: 0 0 0 4px rgba(255, 61, 139, .16);
}

.page-faq .faq-escalate-list h3 {
  margin: 0 0 6px;
  font-size: 15px;
  font-weight: 700;
  letter-spacing: .01em;
}

.page-faq .faq-escalate-list p {
  margin: 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--text-muted);
}

/* ---------- 处理节奏 ---------- */

.page-faq .faq-cadence {
  padding: 64px 0 76px;
}

.page-faq .faq-cadence-title {
  margin: 0 0 14px;
  font-size: clamp(24px, 4.6vw, 34px);
  font-weight: 800;
  line-height: 1.28;
}

.page-faq .faq-cadence-lead {
  margin: 0 0 38px;
  max-width: 560px;
  font-size: 15.5px;
  line-height: 1.85;
  color: var(--text-muted);
}

.page-faq .faq-rail {
  display: grid;
  gap: 0;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-rail li {
  position: relative;
  display: grid;
  grid-template-columns: 44px minmax(0, 1fr);
  gap: 18px;
  padding-bottom: 32px;
}

.page-faq .faq-rail li::before {
  content: "";
  position: absolute;
  left: 21px;
  top: 32px;
  bottom: 0;
  width: 1px;
  background: var(--ink-700);
}

.page-faq .faq-rail li:last-child {
  padding-bottom: 0;
}

.page-faq .faq-rail li:last-child::before {
  display: none;
}

.page-faq .faq-rail-num {
  position: relative;
  z-index: 1;
  display: grid;
  place-items: center;
  width: 44px;
  height: 30px;
  border-radius: 6px;
  background: var(--gold-500);
  color: var(--ink-950);
  font-family: var(--font-mono);
  font-size: 13px;
  font-weight: 600;
  letter-spacing: .04em;
}

.page-faq .faq-rail-body h3 {
  margin: 4px 0 8px;
  font-size: 16.5px;
  font-weight: 700;
  letter-spacing: .01em;
}

.page-faq .faq-rail-body p {
  margin: 0;
  max-width: 620px;
  font-size: 15px;
  line-height: 1.85;
  color: var(--text-muted);
}

.page-faq .faq-cadence-note {
  margin: 40px 0 0;
  padding-top: 24px;
  border-top: 1px solid var(--ink-700);
  font-size: 14px;
  line-height: 1.8;
  color: var(--text-muted);
}

.page-faq .faq-cadence-note a {
  color: var(--gold-200);
  text-decoration: none;
  border-bottom: 1px solid rgba(247, 220, 164, .35);
  transition: color .3s var(--ease), border-color .3s var(--ease);
}

.page-faq .faq-cadence-note a:hover {
  color: var(--gold-500);
  border-bottom-color: var(--gold-500);
}

/* ---------- 桌面增强 ---------- */

@media (min-width: 768px) {
  .page-faq .faq-hero {
    padding: 64px 0 92px;
  }

  .page-faq .breadcrumb {
    padding-top: 34px;
  }

  .page-faq .faq-h1 {
    transform: scaleX(.96);
    transform-origin: left center;
  }

  .page-faq .faq-a {
    grid-template-columns: minmax(0, 1fr) 224px;
    gap: 30px;
    padding-right: 22px;
    padding-bottom: 24px;
  }

  .page-faq .faq-q {
    padding: 19px 20px;
    font-size: 16px;
  }

  .page-faq .faq-a {
    padding-left: 20px;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-scenes {
    padding: 32px 0 16px;
  }

  .page-faq .faq-scenes-grid {
    grid-template-columns: minmax(0, 1.1fr) minmax(0, .9fr);
    gap: 60px;
    align-items: center;
  }

  .page-faq .faq-desk {
    padding: 52px 0 88px;
  }

  .page-faq .faq-escalate {
    padding: 84px 0;
  }

  .page-faq .faq-escalate-grid {
    grid-template-columns: minmax(0, .82fr) minmax(0, 1.18fr);
    gap: 64px;
    align-items: start;
  }

  .page-faq .faq-cadence {
    padding: 84px 0 96px;
  }

  .page-faq .faq-rail {
    max-width: 760px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq *,
  .page-faq *::before,
  .page-faq *::after {
    transition-duration: .01ms !important;
    animation-duration: .01ms !important;
    animation-iteration-count: 1 !important;
  }
}